Insights & Resources

The latest thinking on AI-powered customer support, best practices, and product updates.

How to Set Up the Zendesk Pipedrive Integration Without Manual Data Entry: Step-by-Step Guide
Set up the Zendesk Pipedrive integration in 6 steps. Learn what syncs, where it falls short, and how to cut ticket volume before the sales-support handoff.
Syed Ali Apr 28, 2026 20 min read

Zendesk Slack Integration: A Practical 2026 Guide for Support Teams
How the Slack for Zendesk integration works, where it falls short on complex tickets, and how to set it up without flooding your channels.
Pluno Team Apr 28, 2026 16 min read

Best AI Agents for Zendesk in 2026: 8 Tools Compared on Resolution, Fit, and Cost
Compare the 8 best AI agents for Zendesk in 2026 on resolution, fit, and cost, across Pluno, Zendesk AI Agents, Ada, Forethought, and more.
Pluno Team Apr 22, 2026 19 min read

The 10 Best Zendesk Add-Ons for B2B Support Teams in 2026
The 10 best Zendesk add-ons for B2B support teams in 2026, with setup detail, pricing, and tradeoffs across AI, QA, WFM, and CRM integrations.
Pluno Team Apr 22, 2026 23 min read

The Complete Guide to Zendesk Auto Tagging: Automate Ticket Classification Without Creating Tag Sprawl
How Zendesk auto tagging works, its 4 biggest limitations, and when AI-powered tagging fixes tag sprawl and covers priority, type, and custom fields.
Syed Ali Apr 22, 2026 19 min read

Zendesk Jira Integration (native) vs Pluno AI: The Switch to the Latter Solution Explained
Native Zendesk-Jira integration vs Pluno AI for ticket escalation. Compare features, custom fields, and communication workflows.
Pluno Team Jun 17, 2025 9 min read