# Insights & Resources

The latest thinking on AI-powered customer support, best practices, and product updates.

**How to Set Up the Zendesk Pipedrive Integration Without Manual Data Entry: Step-by-Step Guide**  
Set up the Zendesk Pipedrive integration in 6 steps. Learn what syncs, where it falls short, and how to cut ticket volume before the sales-support handoff.  
Syed Ali  Apr 28, 2026  20 min read

**Zendesk Slack Integration: A Practical 2026 Guide for Support Teams**  
How the Slack for Zendesk integration works, where it falls short on complex tickets, and how to set it up without flooding your channels.  
Pluno Team  Apr 28, 2026  16 min read

**Best AI Agents for Zendesk in 2026: 8 Tools Compared on Resolution, Fit, and Cost**  
Compare the 8 best AI agents for Zendesk in 2026 on resolution, fit, and cost, across Pluno, Zendesk AI Agents, Ada, Forethought, and more.  
Pluno Team  Apr 22, 2026  19 min read

**The 10 Best Zendesk Add-Ons for B2B Support Teams in 2026**  
The 10 best Zendesk add-ons for B2B support teams in 2026, with setup detail, pricing, and tradeoffs across AI, QA, WFM, and CRM integrations.  
Pluno Team  Apr 22, 2026  23 min read

**The Complete Guide to Zendesk Auto Tagging: Automate Ticket Classification Without Creating Tag Sprawl**  
How Zendesk auto tagging works, its 4 biggest limitations, and when AI-powered tagging fixes tag sprawl and covers priority, type, and custom fields.  
Syed Ali  Apr 22, 2026  19 min read

**Zendesk Jira Integration (native) vs Pluno AI: The Switch to the Latter Solution Explained**  
Native Zendesk-Jira integration vs Pluno AI for ticket escalation. Compare features, custom fields, and communication workflows.  
Pluno Team  Jun 17, 2025  9 min read