# Pluno for Communities On Discord, Telegram, and web Improve your customer support with Pluno's automated response generation. Try our 14-day free trial to experience 98% accurate answers across Discord, Telegram, and more. ## Community Question Statistics - 66% of Scroll's community questions are answered by Pluno with an upvote ratio of 91%. - 57% of Dune's community questions are answered by Pluno with an upvote ratio of 77%. - 54% of Chainflip's community questions are answered by Pluno with an upvote ratio of 85%. ## Your community prioritizes getting their questions answered quickly Some people worry that using a bot to reply to messages will upset their community, but the Pluno bot operates successfully in large communities like Scroll, Dune, and Aave. Our observations show that communities value quick issue resolution and are less likely to engage if they have to wait too long. This is where Pluno comes in as a mod's sidekick, easing their burden by quickly answering questions with high accuracy! ## Most experienced mods go for Pluno It's actually the mods themselves, not the finance or marketing teams, who decide to bring the Pluno bot into their community. We've seen cases where mods are so happy with this call that they go ahead and introduce the bot across all the communities they manage. This totally settles the whole debate about 'mods versus bots.' ## Fastest growing communities attribute swift support as the #1 factor In other words, they ensure that: - Community questions get answered fast. - No question goes unanswered. - The answers solve their problems. Set it up in less than 10 minutes! ## Beyond Auto-Answering ### That's exactly what you can accomplish with Pluno Not just auto-answering, we provide more ### Get community trend insights faster Discover the subjects your community is discussing, their interests, main concerns, etc., to enhance your offerings, services, and foster stronger relationships. Our analytics page facilitates this process. ### No need to constantly monitor channels for missed messages Imagine having all the unanswered community questions listed for you in an organized format. This allows you to swiftly respond or dismiss them with just one button click. That's what our support portal enables you to do. ### Up-to-date responses to community questions Some worry that since Pluno learns from previous chats, it could potentially use outdated info to generate responses. Our bot is way smarter than that! It looks at message timestamps to spot the latest and most relevant info, guaranteeing accuracy in its replies. ### Answers when it makes sense and only with certainty Picture a bot that's smart enough to know when to respond and when to hold back. That's how we have trained the Pluno bot. It not only understands questions that don't look like one but can also tell apart statements that sound like questions but aren't one. ### Fully automated? — yes, but entirely in your control From editing an auto-generated response in real time to removing one from the chat, you decide what goes on in your community. When we said it's a mod's sidekick, we meant it. Pluno bot works with you to ease your burden and look after things while you're away, but always play by your rules. ### Multilingual support for global communities The Pluno bot can handle community inquiries in any language. This means it can access your knowledge base, chat history, and documentation in one language and provide quick and accurate responses in another. A comprehensive support solution, indeed. ## Testimonials ### What community managers say - "Pluno has helped us improve our user experience and build a loyal customer base. With its automation and analytics features, we can streamline our support processes and respond to our users quickly. We highly recommend it to any startup looking to enhance their customer experience in the community." **DAN, Community Manager** - "Pluno is a next-gen community management and support tool that really makes it feel as though you're living in the future. It's easy to train and deploy, and works seamlessly across all of our channels, stepping in with accurate answers at any time of the day or night. It's hard to imagine how we moderated our ever-growing community without it." **Elliot Hill, CMO** - "At Dune we love the Pluno bot and use its insights about our communities' most requested features to make better product decisions." **Fredrik Haga, CEO at Dune** - "Your Bot has been good so far. Pluno is the best out there, the accuracy in answering questions is top-notch. The ability for it to answer questions based on what mods and admins have answered before makes it the best. Other AI bot I have seen only answers questions based on the documents given to it. Well done!" **Caleb Okochi, Community Manager at Cashmere Labs** ## Frequently Asked Questions **How do I get started with Pluno on Discord?** To add Pluno to Discord, go to the Pluno website, click Get Started For Free or Invite Bot, complete the short form, choose the server you manage, and authorize the bot. Pluno requests a minimal permission set compared with similar tools. **How do I get started with Pluno on Telegram?** For Telegram, you first start the [official Pluno bot](https://t.me/plunoBot), then add it to your group or channel as an admin. Only admin rights are needed, while the other Telegram permission toggles can remain off. **Why does Pluno ask for my Discord ID during Telegram setup?** Pluno uses your Discord ID to create and whitelist your dashboard account so you can log in with Discord, manage knowledge sources, and configure permissions. **How does onboarding work?** Onboarding starts from the Start Onboarding button in the dashboard. From there, you add documentation and website links, choose the channels where the bot can learn and reply, review your setup, and click Finish to begin training. Your choices are not final, so you can update them later. **Can I control where Pluno learns and replies?** Yes. Pluno gives you channel-level control over bot behavior. You can decide which channels it should monitor for learning and which channels it is allowed to reply in. If reply access is turned off for a channel, the bot will not post there. **Does Pluno keep my content up to date?** Yes. Pluno automatically re-scrapes uploaded web page links every two weeks to refresh the knowledge base.