AI Support Agent
Resolves complex, technical tickets. Not just FAQs.
Pluno learns from past tickets to resolve real support issues — debugging steps, edge cases, and product-specific problems. Built for B2B teams on Zendesk.
Auto-resolves when confident. Escalates with full context when not.
Resolving 500K+ complex tickets a month across teams like
Smartness
Case study
“I compared Pluno with Fin by Intercom, and Pluno was miles ahead!”
Joseph D’Appuzo
Customer Support Manager, Smartness
Kojo
Case study
“My team is a huge fan. They feel like they can’t live without Pluno now. We’d be drowning without it.”
Sarala Conlan
Sr. Customer Support Manager, Kojo
Innovorder
Case study
“My CEO tested it once, asked one question, and immediately saw that the AI was impressive. That was it.”
Aurélien Wei
Team Lead Support, Innovorder
The old way of AI support
Breaking on complex tickets
Problem 1
Your AI only knows what’s in the help center
The real knowledge — troubleshooting steps, diagnostic questions, edge-case fixes — lives in past tickets and connected tools your AI can’t access.
Problem 2
Complex tickets still land on your agents’ desks
Tickets get escalated without context. Agents re-diagnose from scratch.
- 23% avg. reopen rate on complex tickets
- 2-3x longer handle time vs. simple tickets
- 100% workload still on human agents
Introducing a better way
The AI agent built for complex support
Pluno learns from every resolved ticket — troubleshooting steps, diagnostic questions, edge-case solutions. The result: an AI that resolves the hard tickets, not just the easy ones.
Resolve complex tickets, automatically
Pluno learns from your team’s resolved tickets to understand recurring issues and diagnostic flows. When confident, it resolves automatically. When not, it escalates with full context.
Help agents resolve in half the time
Instant answers across past tickets, help center, Slack, Jira, and APIs — all from one search. On-brand response suggestions and debugging steps, built into the workflow.
Close the loop between support and engineering
Pluno creates Jira issues with full context so engineers can act without back-and-forth. Updates sync back to Zendesk automatically.
Case Study Highlight
Smartness
Smartness is a fast-growing lodging tech company supporting thousands of operators worldwide across PMS, channel management, and revenue management — naturally leading to a high volume of complex tickets.
Key Results after implementing Pluno
- 40%+ tickets resolved automatically
- 5x faster first response time
- Reliable escalation and routing
- Human-like assistance
Security & compliance built in
Your data stays in your control. Pluno processes all data in Europe and hosts LLMs through Microsoft Azure — model providers never access your data, and no models are trained on it. We're SOC-2 Type 2 certified and fully GDPR compliant.
Frequently asked questions
Who is Pluno built for?
Pluno is built for B2B companies with technical products where support tickets require real troubleshooting — not just FAQ answers.
If your team regularly deals with diagnostic questions, multi-step resolutions, or issues that span support and engineering, Pluno is built for exactly that.
How is Pluno different from other AI support agents?
Most AI agents are trained on help center articles alone. Pluno learns from your actual resolved tickets — troubleshooting steps, diagnostic flows, edge case solutions — which means it handles complex issues that other agents can’t. It also connects support and engineering workflows: escalations to Jira include full context and updates sync back automatically.
What’s the ROI?
With an average resolution rate of 65%, teams typically save ~48% of agent time. For a 10-person US support team, that translates to roughly $334k in annual savings at a Pluno cost of ~$60k.
Can I compare Pluno AI with our current AI solution?
Yes, you can easily compare Pluno AI with your current AI agent by having us create a simulation for you.